How do I pay for my item?
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We accept: Visa, MasterCard, Discover, and PayPal. We require the items to ship to a confirmed and verified address. You may also pay upon pick up if you reside in the area.
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How will my item be shipped?
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For most items we ship via UPS Ground however smaller items often ship USPS Priority Mail and in few instance such as strings your item may ship First Class Mail. All items shipped are insured for the amount of the purchase. UPS cannot deliver to a APO, FPO or PO Box.
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Do you ship internationally?
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Some of our dealer agreements do not allow us to ship out of the US so some parameters are set up not to display international shipping, however please contact us at [email protected] for more information regarding international shipments. Shipping cost abroad can be expensive and the buyer is responsible for all import taxes, duties and any other associated cost.
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Can I track my shipped item?
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Tracking information for UPS and USPS is sent when we ship. On occasion the system does glich and if you contact us we will be happy to forward the tracking number. USPS website does not update with tracking information so be patient using their interface.
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What if my item arrives damaged?
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We strive to pack all items extremely well but if your item does arrive damaged, contact us immediately. Save all boxes and packing material so that a claim may be filed. You will be taken care of with a refund or replacement item in a timely manner.
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How fast will my item be shipped and when should I expect to receive it?
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We usually ship within 2 business days of receiving cleared payment. UPS Ground takes from 4-6 days and Priority Mail approx. 3-4 days. Please take into consideration holidays, and weekends.
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What is your return policy?
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Contact us for a "Return Authorization" (RA). Return authorizations granted will be at the customer's expense, and must be done within 3 days upon receiving the item. Please purchase a delivery confirmation and insurance for any items authorized for return, as items damaged or lost in shipping will not be credited. A credit of the returned amount will be applied, less all shipping costs. Any unauthorized returns will not be accepted. Any packages which are returned by UPS or the USPS, for any reason, whether due to an incorrect address or a receiver having moved will be refunded the invoice amount less a 25% restocking fee and shipping costs.
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What is MAP Price?
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Minimum Advertised Price (also know as MAP) is a term used by the manufacturers that prohibits an authorized dealer from advertising products at a price lower than that designated by the manufacturer. Edmond Music Inc. fully intends to comply with all MAP policies. The manufacturers can only specify the advertised price, not our actual selling price. As a customer, you are not prohibited from contacting us for our best selling price. Please call us today!
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How do I contact Edmond Music?
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Edmond Music
3400 S. Broadway
Edmond, OK 73013
1-800-827-4266
[email protected]
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